Returns & Exchanges

At Dentix Labs, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied, we provide a streamlined return process for all eligible dental care items.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and select the order you wish to return, or contact our support team with your order number to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RA number.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.